How can we help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

How can we help you?

Do you have questions about your order, the dipping products or the application? Here you can quickly and easily find the answers to many frequently asked questions.

Payment

General

What are the payment options?

We currently offer the following payment methods in our online shop:

PayPal
Invoice with Klarna (not for orders to Switzerland)
Instant bank transfer with Klarna
Instalment purchase with Klarna (not for orders to Switzerland)
Visa
Mastercard
ApplePay
GooglePay

Is it possible to pay by normal bank transfer?

We only offer a conventional bank transfer with " Instant" payment method.

How do I receive my invoice?

You can find the invoice for your order in your customer account. Additionally, we have also attached it in the shipping email of your order.

If you cannot find your invoice, please send a brief message to our team with your order number, and we will send you the invoice as a PDF file.

What is Klarna?

Klarna is a payment provider, just like PayPal. You can use it to pay us securely and without any problems.

If you have any further questions, please visit the Klarna website:
https://www.klarna.com/de/

How secure is my data?

We place the highest value on your security when it comes to payment transactions. Your personal data is transmitted in encrypted form so that it cannot be read by third parties.

Our website is also SSL-verified.

Your payments are processed via a specially security-certified partner.

If you require further information on the subject of data protection, you are welcome to take a look at our privacy policy, which contains detailed information on this subject.